1) Memphis Tours

your contract will be with Memphis Tours Egypt S.A.E which holds an Egyptian travel agency License (30 since 1955) and is a Member of the Egyptian Travel agent association (ETAA) for your financial security.

2) To secure your booking

to secure a booking the company initially requires notice from you of your booking request. The booking will only be secured once both you and the company have confirmed the travel arrangements and the company are satisfied that the correct deposit/payment has been received into the company bank account by wire transfer or credit card (VISA –MasterCard).

3) Payment

The payment of required deposits or full payment of a reservation on an escorted or independent tour package constitutes consent to all provisions of the terms and general information contained here.

4) Deposit of payment Reservations

should be made as early as possible to book the desired holiday, Space will be secured upon receive a deposit of 25%. This deposit forms part of your final payment. Deposits can only be made by bank or u may send via westernunioin or by credit cards (Visa or Master card) and should be received within 7 days of booking.

5) Cash Payment

• Inside Cairo Our Delicate will come to you with charge 20 L.E
• Outside Cairo by bank Transfer.

6) Payment By Credit Card

In case you choose to pay by your credit card, as per our bank (Bank Misr) regulations, the following documents are necessarily required to enable our accountant to charge your credit card for the service agreed:

• A copy of your passport.
• A copy of both side of your credit card with your own signature
• An authorization to Memphis Tours to withdraw the required amount from your credit card with original signature (same one appear in your credit card and passport)* These documents should be received by fax, e-mail, or given to our representative upon your arrival at the airport; otherwise we won't be able to proceed with your request.

7) Cancellation

Cancellation should be received in writing document by fax or email. If a tour participant cancel his/her reservation the following fees will be applies; If the cancellation is actually received in writing to Memphis tours Egypt S.A.E within 07 days of the confirmation dated is subject to 6% of the total amount received as a transaction fees of the bank.

Additionally the following scale of charges will be applied:

• Days before Date of Departure % of Entire Tour Price
• Between 25 and 10 days 10% Between 9 and 05 days 15% Between 4 and 1 day 20%
• In the same day 25%
• No refunds are possible for No-Show